Jack’s Blog

Decisions | Cost | Value | Scarcity | Abundance

Precedent, Policy, or Purpose – Radio Interview with Ed Tyll

Precedent, Policy, or Purpose – Radio Interview with Ed Tyll

No, it wasn’t smart for United to drag one of its customers off the airplane. Yet at some level, every step of that sad ordeal was supported by policy. Ed Tyll invited me on his radio show to talk about that ignominious event and how Expensive Sentences played a part. Ed is witty, smart, funny… […]

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Kill Groupthink with One Question

Kill Groupthink with One Question

It’s as simple as it sounds, but it may not be easy. Depending on your team culture and your own attitudes, this question may feel risky or it may be quite natural. Either way, it will foster openness and improve decisions. Here’s the question: “Was that an Expensive Sentence?” Better still, “Did I just say an Expensive […]

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Time to Change Vendors? Score Yourself

Time to Change Vendors? Score Yourself

Is it time to go shopping? This question causes guilt and anxiety for many companies when they think about their vendors: Is it time to get a few bids from competitors, or is it OK to keep using the same company? People feel guilty because they think they SHOULD put more effort toward confirming they […]

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Five Things to Always Tell a Salesperson

Five Things to Always Tell a Salesperson

If you feel guarded when you are talking to a salesperson… you’re not alone. Maybe you’ve been burned when someone used information you shared to manipulate you, or you are slow to trust someone whose goal seems to be reaching into your wallet. But the “make-the-sale-no-matter-what” image of a salesperson only applies to a few […]

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The Cost of Revisiting

The Cost of Revisiting

Too Busy to Decide: The Cost of Revisiting [This post is an excerpt from Expensive Sentences, to be published in January 2017 by Ideapress.] My mother would often remind me that “not to decide is to decide.” That’s an insightful truth about many of life’s activities. If we postpone a decision about joining a group, […]

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